Refund policy

Made to order, backed by a promise

Every piece in the shop is printed just for you after you order — nothing sits waiting on a warehouse shelf. That means made-to-order items can't be restocked and resold, so we don't accept standard returns. It does not mean you're stuck with something that isn't right.

Our reprint-or-refund promise

If your order arrives damaged, or it simply isn't what you expected, email support@3dprintedmom.com within 14 days of delivery and we'll reprint it or refund it. No forms, no fuss. A photo helps us fix whatever went wrong on the next print, but it isn't required.

Personalized items

Charms and trays with a name or engraving are printed exactly as entered at checkout, so please double-check the spelling before you order — a misspelled name can't be resold. If the mistake is ours, it's on us and we'll reprint it free.

Digital files

Print files are delivered the moment you pay, so they can't be returned once the download link has been opened — file sales are final. If a file won't download, won't open or won't slice, email support@3dprintedmom.com and we'll fix it or refund it. Files are for personal use: print as many as you like for yourself, your family and your friends, but please don't sell prints made from them or share the files around. If we improve a design later, the updated files are a separate purchase — your original download keeps working.

Changes and cancellations

Email support@3dprintedmom.com with your order number any time before printing starts — usually within 24 hours of ordering — and we'll change or cancel it for you.

Refunds

Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. We'll email you the moment it's sent.

Questions? Email support@3dprintedmom.com — you'll reach the mom who printed it.